What constitutes case management in addiction services?

What constitutes case management in addiction services?

• A. Handling only paperwork.
• B. Coordinating a full range of services, linking clients to community resources, monitoring engagement, and ensuring access to housing, employment, medical, and social supports.
• C. Referring clients to a single service.
• D. It is the same as counseling.

Answer: (B)

Case management in addiction services focuses on coordinating a broad range of supports for a client, not just handling paperwork or referring to one service. A case manager works to assess needs, connect the person with housing, employment, medical care, and social supports, and actively monitor the client’s engagement with those services. The goal is to remove barriers, ensure continuity of care, and tailor a planning approach to the individual’s goals, with ongoing follow-up and advocacy as needed. This holistic, proactive coordination is what distinguishes case management from simply counseling or referring to a single service.